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PRIVACY POLICY

IMPORTANT DETAILS

Stone Cottage Holidays collects and processes personal information about you when you contact or book with us. This policy provides you with information on how we are
using your data and the actions we take to protect your privacy.

Our contact details
Phone Number: 07834 344 911
E-mail: enquiries@stonecottageholidays.co.uk

The type of personal information we collect
We currently collect and process the following information:
Personal identification Information:
• Name
• Email Address
• Home Address
• Billing Address
• Phone Number
• Source of Enquiry

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• Booking Contact Forms
• Booking Reservation
• Customer Feedback

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting [contact details]
(b) We have a contractual obligation.
(c) We have a legal obligation.

Third Parties
There are aspects of our business that require third party support, the nature and requirement of their services, personal data exchange is both inevitable and unavoidable. Our Privacy Policy applies only to our business, they do however operate individual confidentiality policies that are available for inspection:

Book to let: https://www.bookalet.co.uk/privacy/
Banking:XXXXXX

How we use your Data
Our company collects your data so that we can:
• Process your booking
• Manage Your Account
• Email you with Special Offers and discounts

How we store your Data
We store your data on our Booking System for a period of 5 years after which the data is deleted from our records.

Marketing
We would like to send you information about future offers and discounts that may prove useful. If you choose to accept our marketing, you may always opt out at a future date.
You have the right to stop our marketing at any time by clicking the unsubscribe link located on all E-marketing correspondence.

Your data protection rights
Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at enquiries@stonecottageholidays.co.uk if you wish to make a request.

Cookies

What are cookies?
Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.

What types of cookies do we use?
Necessary cookies
Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account.
Functionality cookies
Functionality cookies let us operate the site in accordance with the choices you make. For example, we will recognize your username and remember how you customized the site during future visits.
Analytical cookies
These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.

How to delete cookies?

If you want to restrict or block the cookies that are set by our website, you can do so through your browser settings to disable cookies, however choosing this option will impact the functionality benefits of numerous websites.

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at enquiries@stonecottageholidays.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk